Frequently Asked Questions
What are Access Numbers and how do I use them?
Our Access Numbers are phone numbers that you must dial each and every time you want to place a call using your Hello Highway service. We have access numbers all over the country and the world for you to use. The friends and family you call across the country or across the globe can also sign up with Hello Highway voice service and call you for the same great rates! Or, you can add your friends' and family's phone numbers as Alias Numbers and their usage can be billed right to you!
What are the rates the Talk As Long As You Like Regions?
Our top countries and regions all have a rate of 10 cents per minute, but never more than 99 cents per call. For example, if you make a 2 minute call to one of those regions, your total cost is 20 cents. If you make a 90 minute or 120 minute call to one of those regions, your total cost is just 99 cents. Any calls to other countries or regions not listed on the Talk As Long As You Like Regions are at the listed per minute rate. Please note that most of the Talk As Long As You Like Regions apply to landlines only. Other countries and regions have the per minute rates broken down by landline and mobile. Click here to see all rates.
How do I register?
Registering for service is easy. Once you have reviewed the Hello Highway site and have decided you want to register, simply click on our Register Now button at the top of any page. Please note that once you have registered for service using our easy sign up module, a Hello Highway representative will call you within 24 hours to verify your information and finalize your registration. We do this to protect both our customers and ourselves from any possible fraud.
How do I place a call?
To place a call, dial an Access Number. If you call from any of your registered or “alias” phone numbers, the Hello Highway system will recognize you and you will be able to simply dial the number you wish to reach. If you happen to be calling from a phone that is not registered with Hello Highway or you are making your first phone call with us, you will be asked to first enter your account number. When entering the phone number you want to call, you do not need to place a “1” in front of standard U.S. dialed numbers. For international calling, please be sure to dial '011' in front of any international phone numbers.
You may also place a call using your speed dial program numbers. Simply dial the speed dial number and press the # key to connect with your pre-programmed speed dial number.
How do I navigate my Voice Service phone menu prompts?
When you dial your Access Number, you can either make a phone call as explained above, or you can manage your account simply by pressing the star (*) key. You will then be able to do the following:
Press 1 – To place a call
Press 2 – To recharge your account
Press 3 - To review or update your Caller ID Numbers (these are your “Alias” numbers)
Press 4 – To review or update your Speed Dial information
Press 5 – To hear your current account balance
How do I set up my Speed Dial numbers?
You can set up your Speed Dial numbers either by logging into www.callconductor.com, clicking Account Information, and then the Speed Dial link on the left-side of your webpage. Or, you can manage your Speed Dial numbers by calling your Access Number. Once connected, press the star (*) key on your phone followed by option 4. Once you are in the Speed Dial Module, you can do the following:
Press 1 – To Add a new speed dial
Press 2 – To Edit or Review a current speed dial
Press 3 – To Delete a speed dial
When you press any of the above options, you will first be asked to dial the Speed Dial Entry (#1 - #9) followed by the phone number.
What is an Alias Number and how do I update them?
Alias Numbers are phone numbers that you add to your account. These numbers are the numbers in which your calls originate - you can add your home, office, cellphone or even a friend or family member's phone number (local or International). Whenever you dial any Access Number from any of your Alias Numbers, Hello Highway will recognize your caller ID and you will be immediately authenticated into our system.
You can set up your Caller ID or “Alias” numbers either by logging into www.callconductor.com, clicking Account Information, and then the Alias Login link on the left-side of your webpage. Or, you can manage your Caller ID or “Alias” numbers by calling your Access Number. Once connected, press the star (*) key on your phone followed by option 3. Once you are in the Caller ID Module, you can do the following:
Press 1 – To add more Caller ID or “Alias” numbers
Press 2 – To Delete Caller ID or “Alias” numbers
When creating your Alias Numbers for the United States, be sure to enter the 10-digit phone number. When adding International Alias Numbers, be sure to enter the country code followed by the phone number.
What is the benefit of an International Alias Number?
Think of it as a way for the people you call around the US and around the world to be able to contact you for the same great rates that you enjoy when you call them! Add your mother's phone number in Rome to your Alias Number list and when she dials the Rome local access number, we recognize her as one of your Alias Numbers and your account will be billed accordingly. Note: In-Country dialing does not require you to dial the country code.when dialing the local access number.
How do I re-enter a misdialed phone number?
If you pressed the wrong key while dialing a phone number, you can press the '*' key, followed by “1” to re-enter the entire phone number again.
How do I call another phone number after I have finished my last call?
If you want to make another call after you have finished the last one, all you need to do is press '##' to hang up and return to the main menu. You will then be able to make another call.
Can I use this service when calling from my mobile phone, office phone and home phone?
Yes. You can call your Access Number from any phone, anywhere. Any calls that are made by using your Access Number will enjoy the same low rates and convenience that our service provides.
How do I view my call history?
To view your call history, simply log in to your Hello Highway account at www.callconductor.com and click on “Account Call History Reporting”.
How do I find out what my credit balance is?
To view your credit balance, simply log in to your Hello Highway account at www.callconductor.com and click on “Account Information” or dial your access number followed by "*" and then hit option 2.
How do I pay for or add credit to my account?
Hello Highway will collect your credit card upon your first recharge AFTER you have used up your Welcome Credit. Currently, we accept Mastercard, Visa American Express and Discover card, however, to begin using our service, a credit card is not necessary. We will credit your account $3.00 to get you started. Your credit card statement will show a purchase from SIP Bound Corporation whenever you recharge your account with Hello Highway
How do I contact Hello Highway if I have questions or comments?
Hello Highway representatives are available 8:00am - 9:00pm EST. You can contact us at support@hellohighway.com or call toll free: 1-877-4 HELLO NOW (1-877-443-5566).
Talk As Long As You Like International Calling
